Frequently Asked Questions


RX Health Network Card

Who is RX Health Network?

The RX Health Network is a nationwide program committed to helping those in need of prescription medications. We offer the pharmacy discount card free to all US residents in order to help lower the costs of their prescription drugs.

How can the RX Health Network card help?

The number of people who are uninsured and underinsured in the US is at a record high and is forcing millions to pay out-of-pocket for their medications. The RX Health Network card offers savings of up to 76% off retail and generic medications (average customer savings of 47.5%), providing them with financial relief from the already high and continuously rising costs of prescription medications.

Does the RX Health Network card cost anything?

The card is 100% free. It will never cost you anything.

How do I use the RX Health Network card?

The card is pre-activated. Simply take the card to your preferred pharmacy and the savings will be automatically applied to your prescription cost.

How can this program be free?

Because of our size and relationship with over 63,000 pharmacies and the Pharmacy Benefit Administrators, pharmacies are willing to offer us a group discount on prescription medications. The large amounts of customers who use the RX Health Network card make it possible to negotiate discounts on your prescriptions and we pass those savings onto you at no cost.

Why should I use this card?

RX Health Network is one of the largest pharmacy discount card providers in the country. We have teamed up with other reputable health networks to ensure our customers get the best deals possible. We are confident we can beat the savings you are seeing with your other discount card, but we encourage you to give us a try! Just take both cards to the pharmacy next time you need to fill a prescription and see which will give you the largest discount. There is no penalty or cost for you to keep the card.

Which medications are discounted?

Over 50,000 medications are discounted, so chances are good yours will be too!
Bring your card to your pharmacy every time you fill a prescription. The pharmacist will use the information on the card and enter it into their computer. The computer will instantly tell the pharmacist what your discount will be for your prescription.

How many times can I use the RX Health Network card?

You can use the card however many times you need to use it. There is no limit or expiration.

How do I activate my RX Health Network card?

Your card is pre-activated and is ready to use as soon as it arrives in the mail or as soon as you print it off our website.

Why have I never heard of a prescription discount program before?

Pharmacy Discount Card programs have been around for years. It is only until recently that they have gained in popularity with consumers, largely due to changes in employment status or in insurance benefits.

I’ve seen pharmacy discount cards before. Are they all the same?

No, these programs are definitely not all the same. Other cards may include hidden fees and do not have the same discounts that we are offering.

Obtaining a Card

How can I order an RX Health Network card?

To order a free RX Health Network pharmacy discount card, click here and you can have your cards mailed to you by clicking the “mail my card now” or you can print a card right at home by clicking the “print my card today” button at the bottom of the page.

How soon will I receive my pharmacy discount card in the mail?

Your card should arrive in the mail within 7-10 business days. If you need the card sooner, you can also print a card from our ordering page and use it immediately.

What if I need to use the card sooner than it will arrive in the mail?

If you need your card sooner than the 2-3 week waiting period mail-order cards, you can always print your card on our Online Ordering Form and be able to use it right away at your pharmacy.

What if I do not own a printer?

If you do not own a printer, you can still have your card mailed to your house for free using our Online Ordering Form. Your cards will arrive in your mailbox within 2-3 weeks. If you need our RX Health Network pharmacy discount card within 24 hours, please email CustomerCare@rxhealthnetwork.com and they can email you the necessary information to take with you so your pharmacist can enter it into their computer so you receive your discount!

I have recieved multiple cards in the mail. What should I do with the additional cards?

You can give those cards to family, friends, coworkers, neighbors or anyone who can benefit from using the card to save money on their prescriptions.

Can I get more cards for family and friends?

Yes. To order cards for family and friends, you can either fill out the form on our “send to a friend” page or have them go to our website and place an order on our Online Order Form. You or your friend can also call our toll-free line at 1-800-943-4331 to place an order as well.

How can I replace my RX Health Network card if I lost it?

You can order a free replacement card by clicking here. If you need the card sooner, please print a card off our website or call our toll free line at 1-800-943-4331 and they will issue you the information you need to tell your pharmacist to receive the discounts and place an order for free replacement cards in the mail.
Bring your card to your pharmacy every time you fill a prescription. The pharmacist will use the information on the card and enter it into their computer. The computer will instantly tell the pharmacist what your discount will be for your prescription.

I would like to order a large number of RX Health Network cards. How can I place this order?

For card requests of over 25 cards, please email CustomerCare@rxhealthnetwork.com with your name, telephone number, the number of cards you need, and the address where you would like the cards mailed to.

Is my privacy protected?

Yes, your privacy is protected. The RX Health Network and our partners can ensure that your personal information that you have provided is not available to any outside companies. Your information is secured and is not used by or sold to outside entities.

Eligibility

Who is able to use the RX Health Network card?

Anybody is able to use the RX Health Network pharmacy discount card and receive savings. This includes your family, friends, and even your pets.

Are there any age restrictions to using the RX Health Network card?

No, there are no age restrictions to use the card.

Can I still use the RX Health Network card if I am not a US citizen?

Yes, absolutely. If you are not a US citizen, you can still use the card and save money on your prescription medication. Our card will work in the United States as well as Puerto Rico.

Does every member of my family need their own card or can they use my card?

Family members are allowed to use your card or they can order their own card for free via our Print and Download feature on our website, by signing up online on this Online Order Form or calling our toll free line, 1-800-943-4331.

Does the RX Health Network card cover my pet’s medications?

Yes, the RX Health Network card can also be used to save money on many pet medications.

Savings

How do I get my discount?

Bring your card to your pharmacy every time you fill a prescription. The pharmacist will use the information on the card and enter it into their computer. The computer will instantly tell the pharmacist what your discount will be for your prescription.

What is the average savings using the RX Health Network card?

Card users save, on average, 47.5% on their prescription medications.

Where do the discounts come from?

We have partnered with Argus Health Systems, one of the most respected Pharmacy Benefit Administrators in the pharmaceutical industry. They have negotiated discounted rates on medications. Claims are adjudicated through our trusted partner, Argus Health Systems.

What discounts can I expect?

Discounts vary based on the type of prescription. The discounts the RX Health Network card can offer ranges from 0% to as high as 76% off the retail price (average customer savings of 47.5%). To find the discounts on your medications in your area, please email CustomerCare@rxhealthnetwork.com your exact medication description, frequency of use, and zip code and we will provide pricing within 24 hours.

Is my discount the same at all pharmacies?

Your discount should be the same within a chain (i.e. between one Walgreen and another) however, your discount can be larger or smaller with different chains (i.e. Between Wal-Mart and Walgreens, for example).

Because over 63,000 pharmacies participate in our card, it is very likely that your Pharmacy accepts the card.

Our website has a Search tool on the home page so you can look-up your favorite pharmacy. Simply click here: http://www.rxhealthnetwork.com/pharmacy-locator

Medications and Pricing

Which medications are included using the RX Health Network card?

All FDA approved and generic brand medications are included using the RX Health Network card, though all medications do not have the same discounts.

Can I find out the price of my prescription medications before I go to the pharmacy?

Yes. By emailing CustomerCare@rxhealthnetwork.com with your medication name, strength, number of pills, and zip code, one of our representatives can send you the price of your medication using the RX Health Network card as well as compare the price at all pharmacies within your area. Responses from our representatives usually arrive within 24 hours.

What if the discount I receive is lower than what I was told by Customer Care?

Prescription prices may vary depending on the drug store and/or location. If this should happen, please contact CustomerCare@rxhealthnetwork.com and one of our representatives will try to find out why this happened. You should receive a response within 24 hours.

Why did I not receive a discount when I presented my card to the pharmacy?

There are cases where drug makers simply will not provide a discount and therefore, the RX Health Network card may not help you. Some drug makers may have a particular drug that is very popular or is just too expensive for them to discount, therefore, a discount may not be offered. That being said, both drug makers and pharmacies alike are working very hard every day to provide an opportunity for the RX Health Network customers to get a discount. As always, please email CustomerCare@rxhealthnetwork.com and one of our representatives will try to provide you with additional information. You should receive a response within 24 hours.

Participating Pharmacies

Which pharmacies accept the RX Health Network card?

We are nationwide and our cards are good across the USA. All major pharmacies; including CVS, Walgreens, Duane Reed, Wal Mart, and may more accept the RX Health Network card. The card is also accepted at many of your local pharmacies. By going to our Pharmacy Locator on RXHealthNetwork.com, you can find participating pharmacies within your zip code. Around 96% of all pharmacies in the US and Puerto Rico participate in our network.

How can I locate the pharmacy that will save me the most money on my prescriptions?

Simply email CustomerCare@rxhealthnetwork.com with your medication name, strength, number of pills, and zip code and one of our representatives with send you a comparison of the closest pharmacies to your location and the prices they offer on your medications. Replies from our representatives usually arrive within 24-hours after your request is sent.

I cannot locate my pharmacy on the Pharmacy Locator tool on the website.

If this should happen, email CustomerCare@rxhealthnetwork.com as they will research and let you know if your pharmacy has been recently added. Just provide them with your pharmacy’s name and zip code when you email them.

What if I change pharmacies?

No problem. Simply take your card to the new pharmacy and once they enter in your information from the card, the discounts will be applied. Since discounts can vary based on the pharmacy and locations, the price may be more or less than the price at your previous pharmacy. To find out how much your prescription will cost at your new pharmacy, please email CustomerCare@rxhealthnetwork.com with your medication name, strength, number of pills, and zip code, and one of our representatives will send you the price of your medication at all pharmacies within your area. Responses from our representatives usually arrive within 24 hours.

Am I able to use the RX Health Network card while I am traveling or on vacation?

Yes, the card can be used at any of our 63,000 participating pharmacies nationwide.

My pharmacy did not accept the RX Health Network card even though they are listed as a participating pharmacy. What should I do?

If this should happen, please email CustomerCare@rxhealthnetwork.com and provide the pharmacy’s name and address, the medication, and the date your card was not accepted. In almost every case, it is a simple error that we can correct for you.

Do I need to file any claims or paperwork when using the RX Health Network card?

No. You do not need to file any claims or paperwork in order to use the card.

Insurance

Is the RX Health Network card a form of insurance?

No, the RX Health Network card is not insurance and cannot be used in conjunction with your insurance program, including federal or state programs, such as Medicare or Medicaid. However, we provide discounts on medications that many insurance programs simply do not cover.

Can I use the card with my Insurance?

No. This card cannot be used in conjunction with an insurance program, including federal or state programs, such as Medicare or Medicaid.

If I already have insurance that covers my prescription medications, will the RX Health Network card still benefit me?

The RX Health Network pharmacy discount card sometimes can save you more money than your insurance may offer. The card cannot be used in conjunction with your insurance or Medicare and Medicaid, but, you can present your card to the pharmacist to compare your medication costs using your insurance or the RX Health Network card. However, our card may offer discounts on prescriptions that your current insurance provider simply does not cover.

What if I am a medicare user?

Although this discount can be used as a Medicare Part D supplement by covered drugs, once participants reach the “doughnut hole,” prescription medications purchased with this discount program will not count toward your Medicare deductible and therefore will not allow you to exceed your deductible and get out of the “doughnut hole.” We suggest you contact your plan administrator to get the specifics, because not all plans are the same.

Does my doctor need to know I am using the RX Health Network card when he or she is writing my prescription(s)?

No, this card will not affect the care you will receive or the medications you are prescribed.

Will the program count toward my insurance deductible?

Since this card is not insurance, any purchases made using this card will not count toward your deductible. However, in cases where you may have high deductibles, this card may offer enough of a discount where it’s more beneficial to use than to pay the deductible. We recommend you contact your insurance company for specifics since not all insurance plans are the same.

Questions Not Listed?

My question was not answered on this page. Who should I contact?

You can either submit your question online or call our toll-free line at 1-800-943-4331 or email us at CustomerCare@rxhealthnetwork.com with your question(s).